How has COVID-19 changed the way we must look at patient satisfaction and payer reimbursements?

Coverys helps healthcare providers and executives improve clinical, operational, and financial outcomes with vital information, data, and insights from industry experts. Our free Vital Insights webinars are presented in a convenient one-hour format. You can attend live webinars or view them later on-demand. We invite you to watch the second webinar in the series, From Zero to 100 mph: How COVID-19 is Accelerating the Use of Telemedicine & Its Impact on Value-Based Care.


Hear from a leading primary care practice CEO as he shares the dramatic impact COVID-19 is having on the acceptance of telemedicine and how it could accelerate future participation in value-based care (VBC) risk contracting.  

Coverys risk manager Judy Klein, PA, will interview Dr. Ben Alvarez, President and CEO of ProHealth Physicians, part of OptumCare®. They will discuss the impact the COVID-19 pandemic has had on ProHealth’s rapid adoption of telemedicine and the subsequent impact this will have on the increasing number of providers participating in VBC delivery models across the country.

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Benito A. Alvarez, MD, FACOG, MBA, JD, FACHE
President and CEO, ProHealth Physicians, part of OptumCare

Dr. Alvarez has led ProHealth Physicians since April 2019, after a successful tenure with Cleveland Clinic, where he served as President of Akron General Partners Physician Group and Director of the Office of Physician Alignment for the Cleveland Clinic enterprise. Under his leadership, the organization tripled the number of employed providers (reaching close to 400 in five years), reduced out-of-system referrals to less than 5%, and grew the number of ambulatory sites by more than 50%. ProHealth Physicians is Connecticut’s leading community-based primary care physician organization, made up of approximately 400 physicians across every county in Connecticut.

Judy L. Klein, PA, CPHRM, FASHRM
Manager, Risk Management, Coverys

Judy has over 30 years of combined experience in the areas of healthcare and risk management. Her clinical experience includes practicing as a physician assistant in both hospitals and physician offices. She has also worked as a hospital risk manager. Judy has extensive experience working for both physician and hospital medical malpractice insurance carriers in claims and risk management. Her insurance career includes developing risk management programs, managing a risk management department team, and working closely with insured healthcare clients.

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Copyrighted. No legal or medical advice intended. This post includes general risk management guidelines. Such materials are for informational purposes only and may not reflect the most current legal or medical developments. These informational materials are not intended, and must not be taken, as legal or medical advice on any particular set of facts or circumstances.