Healthcare providers are facing increased pressure, especially during the COVID-19 pandemic. Levels of depression and anxiety are growing. How can you respond to help your peers and your organization?

Coverys helps healthcare providers and executives improve clinical, operational, and financial outcomes with vital information, data, and insights from industry experts. Our free Vital Insights webinars are presented in a convenient one-hour format. We invite you to watch the third webinar video in the series, The Emotional Toll Healthcare is Taking on Providers: Developing Resilience When Facing Trauma & Burnout.


Healthcare providers are subject to high standards and intense pressure and demands. Burnout is a growing issue, and it is characterized by emotional exhaustion and depression, with negative consequences on patient outcomes, the healthcare system, and the well-being of practitioners and caregivers.

Changes and demands in healthcare have created marked and growing external pressures on physicians in particular, and now with the additional pressures brought on by COVID-19, it’s no wonder levels of depression and anxiety are growing alongside the increased complexity of healthcare.

So how can you respond to help your peers and your organization? Coverys experts Josh Hyatt, Susan Montminy, and Linda Rowett discuss:

  • Burnout and moral distress. 
  • Warning signs to look for in oneself and others. 
  • Impacts on practitioners, institutions, and patient care. 
  • Severe symptoms, trauma, PTSD, and safety concerns. 
  • Effective wellness techniques and programs to mitigate burnout.

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Risk Management Consultant, Coverys

Josh is a clinical risk manager, bioethicist, executive healthcare leader, and professor with more than 25 years of healthcare experience. He received his Doctor of Health Science and Master of Health Law degrees at Nova Southeastern University and is currently a Master of Bioethics candidate at Harvard Medical School. He has a broad base of experience that includes academic medical centers, community hospitals, community mental health and in-patient psychiatric care, physician office and ambulatory settings, accreditation and regulation, clinical ethics, and corporate compliance.

He has achieved the designations of Certified Professional in Patient Safety (CPPS) and Certified Professional in Healthcare Risk Management (CPHRM), was appointed a Distinguished Fellow at the American Society of Healthcare Risk Management (DFASHRM), and was an inaugural Healthcare Ethics Consultant-Certification (HEC-C) recipient from the American Society for Bioethics and Humanities.

Additionally, he has written and spoken internationally on topics of healthcare disparities, social media in healthcare, LGBT healthcare, and medical ethics.

Susan Montminy, MPA, RN, BSN, CPHRM, CPPS, TeamSTEPPS Master Trainer 
Director of Risk Management, Coverys

Susan has been a registered nurse for over 30 years and possesses a patient care background in medical, surgical, and oncology nursing. She has held several leadership positions, including radiation oncology manager, employee health manager, workers’ compensation/FMLA specialist, and director of nurses, as well as in staff development and in quality and safety. Susan also worked as a nurse investigator for the Department of Attorney General.

Prior to joining Coverys, Susan was a director of clinical risk management for a large academic health system consisting of several hospitals including a level one trauma center, multiple outpatient clinics, and community and residential behavioral health services. In this role, Susan led a team of clinical risk managers charged with minimizing risk by collaboratively developing proactive policies and procedures, providing real-time risk management guidance, investigating patient safety events, and facilitating analyses used to develop action plans.

Linda Rowett, BSN, RN, CPHRM 
Risk Consultant, Coverys

Linda is a registered nurse with over 35 years’ experience in healthcare and over 20 years of combined leadership and consulting experience in risk, quality, and care management with a focus on program development, strategic planning, project management, data analysis and reporting, policy development, compliance, and education. Her background has crossed the acute care, physician practice, home care, and managed care settings as well as the medical professional liability insurance, medical malpractice defense, and workers’ compensation arenas. She has worked for large academic medical centers in the New York City area and also has significant claims management experience, having supported claims examiners and medical malpractice defense attorneys during discovery and trial preparation over the course of her career. Linda earned her Bachelor of Science degree in nursing from Columbia University in New York.

Prior to joining Coverys, Linda worked as a hospital risk manager for a large teaching hospital in New York and also worked as an independent consultant, providing national risk consulting services and assisting healthcare facilities and clinical leadership to develop and implement patient and employee safety strategies. In addition, she has overseen quality initiatives such as NCQA Healthcare Effectiveness Data and Information Set (HEDIS) audits for physician practices and managed care companies and directed the successful achievement of NCQA Patient Centered Medical Home (PCMH) Level III recognition for a large medical group in New York.

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Copyrighted. No legal or medical advice intended. This post includes general risk management guidelines. Such materials are for informational purposes only and may not reflect the most current legal or medical developments. These informational materials are not intended, and must not be taken, as legal or medical advice on any particular set of facts or circumstances.