Even when patients receive appropriate treatment and everything is done right, an adverse event or complication can occur. Our Just-In-Time videos provide an overview of the principles and best practices of disclosure to help healthcare providers effectively communicate with patients following an adverse event. The two-part series includes:

Disclosure I: Preparation and Documentation  (13:48)
Provides an overview of things to consider prior to meeting with the patient and actions you should take following the disclosure discussion.



Disclosure II: How to Discuss Difficult News and Unanticipated Outcomes  (19:00)
Outlines how to conduct the disclosure discussion, including: 1) How to begin the discussion; 2) What to say during the discussion; and 3) How to close the discussion.